Please ask for your payee for the exact name the account is registered under. What does the Make a transfer function under 'FPS' on the HSBC HK Mobile Banking app let me do? If you deregister yourFPS Identifier, you will receive a new FPS Identifier the next time you register. The message should only contain: For fund transfer requests, what is the maximum number of characters allowed in the payee fields? Select Others andthenenter the merchant's bank accountnumber orProxy ID (mobilenumber, email address orFPS Identifier) to setup autopay for your bill. HSBC real-time exchange rates are refreshed every 60 seconds. In most countries/regions, the ATM will give you the option to access these accounts: If the ATM you're using doesn't show these options, then any cash withdrawal you make will come from your credit card account. Log on to online banking and select 'Pay and transfer' from the quick links section. Will I be notified if someone sends money to my HSBC account? de is a valid FPS QR code and that it is up to date. Please note, you will not be able to proceed if you make a payment that exceeds your limit via 'Pay with FPS' on the HSBC HK App's log on page. If I do not provide the name of the donor can I request a charity donation eReceipt? On the 'Pay & Transfer' page, select Other local payees / FPS, and choose a From account. Once the new screen is introduced, you'll no longer need to individually manage a user's daily authorisation limits and signature groups in their 'Permissions' page. From 21 March 2021, the way that you set up and edit a user's signature groups and authorisation limits will change. What should the payer put if I want to receive money via account number? Once you have updated your contact details, your FPS registrations under your previous contact details will be deregistered. For all merchants, you can transfer up to HKD10,000 daily when sending money to ecommerce, retail companies, and public utilities. How do I cancel an autoPay instruction with a 'Pending Set Up' status? This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. HSBC UK Business Banking app 23 11. House Republicans are pushing their top priorities in a bill to raise the debt limit. Will my account name appear on the recipient's account details? What currencies are supported for telegraphic transfers? Is there an option to add in additional details about the payment, such as invoice number? If you have any questions, pleasecontact us. We're here to help. You can also have friends send money directly to your bank account as well as transfer money to HSBC and non-HSBC local credit cards to settle statement balance. You can view the details for both payments you send and receive, including messages to payeesor bill references to merchants. We'll tell the overseas banks how you prefer to pay overseas charges. As well as giving you more money to spend, increasing your credit card limit can mean: you'll be less likely to go over your credit limit - so you won't incur any additional fees or charges. Member FDIC. You can get the latest figures by reading ourBank Tariff Guide. If you're an iOS user, make sure you've already enabled your biometric authentication on your device. We are not liable for any interest expense or loss incurred as a result. That would prevent a default, but it would also tee up a return to the . What should I do? You'll receive SMS and email notifications after submitting instructions to: How do I use 'Top up HSBC accounts via eDDA' service? Also, this limit is inclusive of any fees or charges applied by HSBC Bank Egypt or by the ATM Operator on the cash withdrawal at the time of conducting the . How do I enable the Quick Transfer function? 'Quick Transfer' is a feature found on the 'My accounts' dashboard in Online Banking. There are two fund transfer options available to you. Please advise your payer to choose HSBC (bank code 004) as the payees bank or receiving bank, then enter your 10- or 12-digit HSBC account number in the payee account number field. The maximum sub-limit forPhonebanking and overseas ATMareHKD50,000each, while for local ATM and HSBC Online/Mobile Banking are HKD400,000 each. It depends on thecountry or regionyour overseas account is located in. Cross-border disclosure. If you set up a forward-dated instruction using your HSBC credit card, the credit limit on your card will be held until the . For that, you need both the merchant's app and the HSBC HK Mobile Banking app installed on that device. Modification or deletion of existing autopay transactions will submit to merchant within 2 working days. How can I apply for a PLUS ATM chip card? Americas. Registration is almost instant. Can I change which HSBC account I link to my Proxy ID? The record will also showin your transaction history. To strengthen security controls for ATM services, the overseas ATM daily transfer limit was pre-set to HKD0. Choose a new or existing payee and on the transfer details page, toggle on 'Recurring transfer' option and input other details (eg. How long do Global Money Transfers take? Itis mostly the same process, but instead of using the payee's account number, now you can use their mobile number, email addressor FPS Identifier, as long as they have already registered with FPS. We have detected your browser is out of date. You can save it or print for your records. What makes chip cards more secure than magnetic stripe cards? FPS also allows registered payees to use aQR code to receive payments (a Mobile Security Key or Security Device might be required to complete the transaction).You can also receive payments and transfers from institutions, corporates and the HKSAR government via your Hong Kong ID number. An automatic increase means it goes up without you having to do anything. If you're quoting an exchange rate outside of the normal trading hours (Monday 7:00am HKT to Saturday 4:15am HKT during US daylight saving or 5:15am HKT during non-US daylight saving) or on Hong Kong public holidays, the rate provided will have a wider bid/ask difference. Click the 'Move Money' button from your Transaction summary screen on the right. How can I change the autopay for my bill? We now only issue PLUS ATM chip cards to HSBC Premier Junior Pack cardholders. You can use Global Money Transfers as long as you hold a HSBC integrated or current or saving account and use HSBC HK App. To set up future-dated payments, simply log on to the HSBC HK App, select 'Pay and Transfer' > 'Other local payees/ FPS'. On your HSBC HK App, go to Pay & Transfer and select Global Payment to other accounts. ng a Hong Kong mobile number, the country code will be prefilled. When I make a payment to someone at another bank, will they receive a notification? The amount will be confirmed on the Instruction Acknowledgement, which you will see in theHSBC Online Banking and HSBC HK Mobile Banking Appmessage centre. How will I know if I have successfully registered for FPS? Please update the operating system on your device and download the latest version of the HSBC HK Mobile Banking app, then try again. Is authentication required when adding a new payee? Can my charity donation eReceipt be used for tax reduction purposes? If you're a new user, you'll be guided throughregistering a default debit account and setting a daily small-value paymentlimit. You can differentiate the two cards based on these features: My child has a UnionPay ATM chip card through their HSBC Premier - Junior Pack account. To use the PLUS ATM chip card you must have an HSBC Integrated Account. That . Customer is advised to ensure the completeness and accuracy of payee account information provided. You'll be asked to authenticate the transaction using your Mobile Security Key / Security Device. However, you can use their Proxy ID (i.e. The estimated time for the transaction to be completed will be displayed on the review screen prior to you completing the payment. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. In that case, you would end up withdrawing cash from your credit card account and incur a cash advance fee. Log On Log Out Top of main content. 2023. The transaction will then be cancelled. Which local banks can I choose when I set up instructions to top up my HSBC accounts via eDDA? Some overseas ATMs can't access multiple accounts. You can also check your FPS registration status on the HSBC HK Mobile Banking app. Will my FPS Identifier change if I deregister it and then register it again? To give you more ATM network options when travelling abroad, apart from the current UnionPay ATM card, we have introduced an additional chip card that uses the PLUS network. For 'Send like a local' transfers, see list of supported countries/regions and currencies. To confirm your order, check with the merchant via their appor contact them directly. Youcan view and change your limit in 'Small-value payment limit' under 'Settings'on theHSBC HK Mobile Banking app, or in 'Daily payment and transferlimits' in Personal Internet Banking. In this case, please choose another payment method available from the merchant's app. For more information, please see ourSupported Browsers page. What is the daily withdrawal limit on my ATM card? ClickingModify/Editallows you to change an existing or newly set up autoPay instruction. Alternatively, you can check it in online banking by going to 'Register or view FPS registrations'. Instructions on how to update can be found on our'Change contact details' page. Participation in the Business First Product is subject to bank approval. You can view the available local bank list when you select the debiting bank ('From' / 'Transfer from' field) during set up. To use other currencies, you needtodoa transfervia account number. Note: The first 3 digits of your HSBC account number is the branch code, and the remaining 7 or 9 digits are your account number. The eReceipt is retained for up to 24 months for your reference. Choose your account. How much money can I send to e-wallet using FPS? Your child can continue to use their existing UnionPay ATM chip card until the card expires or you can switch to a PLUS ATM chip card now. If you've already set a default debit account and daily small-value paymentlimit, you won'tneed to set again. (You will need your Security Device or Mobile Security Key.). No. These are unique to yourdevice and cannot be used by anyone else. You'll be able to easily receive money when people key in your Proxy ID or scan your QR code. You can get the latest figures by reading our bank tariff guide. HSBC Platinum Visa This link will open in a new window. What is the daily transfer limit for my ATM card? After FPS registration, can I change HSBC from my default receiving bank to non-default? It will be treated as a cash advance and subject to a fee. We often link to other websites, but we can't be responsible for their content. When I send money to someone, will I know if the transaction was successful? Make sure you check the exchange rate before completing the transfer. Yes. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. If you are interested in opening an account with HSBC, familiarize yourself with our disclosures relating to terms and charges associated with an account here. I have a dispute with the merchant. At an HSBC branch Feel free to pay us a visit and make your request in person. Transfer instructions are processed between 8.15am and 5.55pm, Monday to Friday, and 8.15am to 11.55am on Saturday, excluding Hong Kong public holidays. I just paid someone via their FPS QR code. Tell your payer to choose HSBC (bank code 004) as the receiving bank, and then enter your 10- or 12-digit HSBC account number. The default daily payment limit with HSBC - telephone and internet - by user and for the whole business is 10K. If yourpaymentissuccessful,you'll receive an SMS and emailnotification from us. For selected countries and currencies, you'll be eligible for a Send like a local experience which is faster and fee-free, while for other destinations outside our selected network, we will still route you through the telegraphic transfer via SWIFT network. **The company must appear in our payee look-up or standard list on online banking such as credit cards, utility companies and some charities. HSBC Bank USA, N.A. 7 The reference to "business day" means a day, other than a Saturday, Sunday or public holiday, on which banks are open for general business in Hong Kong. To receive money to a bank account via FPS, no registration is required. Deregistering the Business 23 12. Can I make a future-dated payment with QR code payment functions? For example for some banks, both account number and account name are used to verify inward remittances. It's faster than a normal transfer because it only supports payments to Proxy IDs. Limits: Channel: Inactive Period: Payment limits for securities brokers, sports and leisure . This fee is waived for HSBC Jade and HSBC Premier customers doing transfers via HSBC Online Banking and HSBC HK Mobile Banking App to their own HSBC accounts overseas (including joint accounts). Simply click theDetailsbutton, then clickCancel. The limit cannot be increased except through downloading and print and completing and posting a form. recurring payment) and delete the old standing instruction via the 'Manage future payments' on HSBC HK App or 'View / delete future dated payments' on HSBC Online Banking. How long does the FPS registration take to process? Why do I get an error message saying that 'Message to Recipient/Recipient's Bank contains invalid character. Alternatively, you can register for FPS via online banking. Please note that to increase your limit, you will need to use your Mobile Security Key or Security Device. Before confirming a transfer or deposit of funds to a third party in Hong Kong, please verify the account number / mobile number / email address / FPS Identifier and partially-masked name (if available) of your payee carefully. Read the step-by-step guide for HSBC HK App or HSBC Online Banking. For all types of foreign currency transfers or Renminbi transfer, requests received after the cut-off time will be processed on the next business day or on the day you specified in your instructions. The charge for using another banks ATM overseas is HKD20 for your UnionPay card and HKD40 for your PLUS network card. It is unclear how much Fox will save, though a spokesman confirmed that tax deductibility is at play. All Rights Reserved. Find the answers and while you're at it, tell us how we could do better. You must contact the bank or your relationship manager for assistance. Telegraphic transfer transaction reference number starts with 'N'. To transfer larger amounts on a regular basis, register the destination account and use the registered transfer service. What's the difference between 'Quick Transfer' and 'Pay or transfer'? For a temporary credit limit increase, you can request it via our hotline at +65 6-HSBC NOW (+65 64722 669). Any merchant app that supports FPS inbuilt apppayment. Please advise your payer to choose HSBC (bank code 004) as the payees bank or receiving bank, then enter your 10- or 12-digit HSBC account number in the payee account number field. How can I change my daily transfer limits? What is the difference between 'One-off' and 'Recurrent' in 'Manage autopay'? Once we receive your request, we will send out the recall request on your behalf, but we can't guarantee the success of the recall, as it depends on the beneficiary bank. You can pay merchantsby scanning aQR code ormake transfers to your friendsjust by inputting a mobile number, email address or FPS Identifier. Select "Add a New payee" tab on top left hand side and fill in the payee details. Quote your bill reference number if you need to raiseanenquiry orresolve a disputewith the merchant. Yes, you'll be asked to authenticate your identity using 6-digit PIN/Touch ID/Face ID depending on your mobile device and app settings. . WASHINGTON This week's vote by House Republicans to couple deep spending cuts with an agreement to raise the debt limit for one year has put President Biden on . 'Send like a local' generally takes 1 business day, Telegraphic transfer generally takes 3-7 business days, Set up new instructions to link your same-name account at other local bank to your HSBC account. No currency exchange is involved. Credit Card Resource Center Manage Account Balance Transfers HSBC Rewards Program . House Republicans would raise the debt ceiling by $1.5 trillion, or suspend it until March 31, 2024, whichever occurs first. You can findthe reference number in your transaction history via HSBC HK Mobile Banking app or PersonalInternet Banking website. If you have a phone banking PIN you can also request an ATM PIN by phone (Quick key: 5 then 3 then 3). To send money via your account number, this person will need to use the official name that your account is registered under. 'Pay or transfer' supports payments via payees phone number, email address or FPS Identifier. Payees will need to check with their banks on what these charges are. 2. How can I tell them apart? Please remember that when you show a QR code to request payment, people might beable to see your mobile number or email address if you are using it as yourProxy ID. HSBC Group | HSBC Bank plc 2017-2023. The donor's name is essential if the receipt is to be used for tax purposes.
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