hackney council repairs

The following tips can help toprevent condensation: For advice on saving energy and keeping your home warm, contact the Hackney SHINE advice line on0800 281 768. Around half of the 7,000 repairs open on our books at the end of November have now been completed, and the Council is committed to completing all outstanding repairs by July. An emergency is defined as something which could cause danger to someones health or safety or cause serious damage and destruction to property. If we do need to do this, you will be kept fully informed. Join, Hackney residents can try reusable nappies for free by, Services to help you reuse, share or trade items, suitable electronic and electric play items, Stoke Newington Library, 182 Stoke Newington Church Street, N16 0JL, Dalston CLR James Library, Dalston Square, E8 3BQ, Stamford Hill Library, Portland Avenue, N16 6SB, Shoreditch Library, 80 Hoxton Street, N1 6LP, Homerton Library, Homerton High Street, E9 6AS, Hackney Central Library, 1 Reading Lane, E8 1GQ, sustainable living, waste prevention, and circular economy, second-hand clothes, furniture and paint shops with, furniture upcycling and upcycling showcase, demonstrations on how to repair your electrical items, everything you need to know about reusable nappies, interactive activities about food waste and compost, including feely boxes with items inside to guess by touching, observing our worms live and making a paper pot and planting a seed in it to take away, Ferris is the Zero Waste App for giving and getting once-loved items for free. The Council has also launched a service where all reports of leaks are responded to by at least the close of the following day after they had been reported. Start a new form. Report a Repair is for social housing residents in Hackney to report repairs they need on their homes. Mould is a living organism and must be killed to remove it. You should also report gas leaks to National Grid. It also allows them to book appointment slots for more simple repairs at a time that suits them. This will restrict new mould growth, throw away any cloths you have used to clean the mould, clothes that have mould growing on them should be dry cleaned and carpets with mould on them should be shampooed, rising damp moisture from the ground into the walls of buildings which results in structural damage. Your school will let you know directly if affected. As a tenancy and leasehold office your main role is customer service, you answer calls from tenants and book repairs in with them, occasionally helping with emergencies (which happen more in . Tel:0300 111 3000 Condensation is the moisture build up caused by everyday activities such as cooking, showering/bathing and drying clothes indoors. Residents' satisfaction levels with the quality of repair work in July 2022 was 73% compared to 62% in June 2022 and 57% in January. For this I am truly sorry. Through decades of challenging institutional racism, they have worked towards a fairer and more equal society and they managed to effect significant change in the UKs justice system and the Race Relations Amendment Act.At Hackney we shall use Stephen's death as a defining moment in the fight against racism and in the search for justice for victims of racial discrimination. On occasion, and in communication with you, we may pass a stage 2 request back to stage 1. Their journey has been long and difficult, but the Lawrence family's resilience did not falter. It is disgraceful that, 30 years on from the murder of Stephen Lawrence, "institutional racism" continues to be questioned as a concept, by the Met, by government and journalists, and to be seen as something that needs better "defining" or to be feared as a "political" idea. This is to make sure that there is no danger to residents or serious damage to property. In that short space of time, we were able to understand how the service was performing, test the service with users, decide what improvements we could make, make the changes, and provide the infrastructure to support future improvements. It is designed to help make it as simple as possible for people to report issues in their home as part of the Councils investment in continually enhancing its housing service for its tenants and delivering a safer Hackney for all. The Macpherson Report into the police investigation of the killing found that it had been marred by a combination of professional incompetence, institutional racism and a failure of leadership. Last month, Baroness Casey published a damning report which once again found that there was institutional racism in the Metropolitan Police. We know that going forward we have a big job to restore the trust of our tenants in the service we deliver and we are committed to doing just that. 36-38 The Calls Your repair responsibility depends on whether you are a tenant or leaseholder. Without an ongoing cycle of informed iterations, its difficult to respond to change or address the developing needs of users. Item details. Funding has also been confirmed to refurbish the public toilets in Clissold Park, to resurface the 3G football pitch in Haggerston Park with a surface that doesnt require rubber crumb infill, to explore new uses for the old paddling pool area in Clissold Park and to introduce new air source heat pumps to provide heating for a number of parks buildings, which will reduce running costs and the buildings impact on climate change. Reserve your place here. Repairs Hub. Advice on energy-saving and sustainable living, Book a free collection of unwanted clothes direct from your door, Date and time: 22 April 2023, 11.30am to 3.30pm, Date and time: 2 July 2023, 11am to 3.30pm, Date and time: 21 October 2023, 11.30am to 4pm, free Dr.Bike session first come, first serve, womens, mens, and childrens clothes, accessories, and footwear, 2 x token preloved over 50 RRP and in great condition, Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. Hackney is one of the UK's highest performing local authorities, serving one of London's best places to live and work. This page introduces our initiatives to help you reduce, reuse and repair. Visit one of our libraries to pick up a warm coat or donate a warm coat for someone who needs one. "dxw" is a registered trademark. Sign up to our mailing list or follow Greener Hackney on social media: Around Hackney, there are 90 clothing banks where you donate clothes to our partnering charities: Clothes and textiles in good condition will be donated and sold for re-use in charity shops. ALT. Email:[email protected], English language requirement (fluency duty), What happens if you aren't satisfied with the response at the review stage, annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice, The Local Government and Social Care Ombudsman (LGSCO), what you think the Council should do to put things right, the date the problem youre complaining about occurred or you became aware of it, when you raise an issue well check to see if we can handle it as a complaint. If you are reporting an external or communal area repair, you must report the repair via telephone. To mark the 75th anniversary of Windrush, the budget of this years awards was increased to 20,000, to fund a host of additional events and activities from June to December 2023, which add diversity and depth to the Windrush story. We are a proudly inclusive organisation, and strive to be an ally of the LGBTQIA+ community and the movement towards equality for all marginalised people. If youre not satisfied with the response you received at stage 1, you can ask for your complaint to be escalated. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. Therefore, our complaints procedure cant deal with such matters. This means your unloved clothes will have a second chance in a new home. View map. This system will mean that people will be able to log their non-emergency repairs with us at any time of day or night every day of the year rather than having to wait for our repairs contact centre to open. Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Please note that we cant usually look at a complaint if you have left it for an unreasonable amount of time. Our annual Toy Gift Appeal is running from 3 to 24 January 2023. The plan would see us redouble our efforts to tackle damp and mould in: As part of our action plan to tackle damp and mould we are speeding up the time we respond to reports of leaks. The investigation will usually take up to an average of 10 working days, where a complaint is complex and likely to take longer than 10 working days, we will inform you of the need for an extension as soon as we can, usually within 5 working days of logging the complaint, we will discuss the problem with you to understand what solution you are looking for. The early data showed that 30% of repairs reported in the service did not require a call to the Repairs Call Centre with the residents successfully scheduling their own appointment. Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. To report a non-urgent repair, tenants can: Call 020 8356 3691, Monday to Friday, 8am-7pm; Saturday 9am-1pm Use our live webchat service at hackney.gov.uk/repairs, Monday to Friday, 9am-4pm. Hackney . In beta, we developed and launched Report a Repair and made it available more widely to real users. We wanted to find a way for the Council to understand the ongoing performance of Report a Repair, so we created Hackneys first real-time performance dashboard. 2008 - 2023. You can also use the call back service you will receive a call without losing your place in the queue). If you are a member of the public and do not feel that this duty has been met, then you can complain using our complaints procedure. Hackney Council-managed homes those of any other social landlord private rented homes This includes: inspecting all reports of damp and mould within five working days setting up a dedicated. The council is continually looking at ways to improve the service it delivers, which will lead to increased customer satisfaction. View map, The Lighthouse People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council.. Calls Landing Early data showed that 30% of repairs reported in the online service didnt require a call to the Repairs Contact Centre, with residents successfully booking their own appointments. Hackney Council on Twitter: "We will be operating an emergency only repairs service from 24 Dec to 3 Jan. Our repairs contact centre will be open on 28, 29, 30 Dec. Our repairs telephone number is 020 8356 3691. Hackney Libraries and the Sustainability team are working together to provide extra support for residents this winter. Now that Hackney Council and the Repairs team have access to a live dashboard, they can monitor real-time service performance and continue to iterate it. Over the last 12 months the Council has been unable to access properties to carry out requested repairs on 3,395 occasions. Winter is the peak season for heating repairs and we experience high call volumes. Anything you once valued or will be valued by someone else. Residents and visitors are invited to attend a special free event and display commemorating the 40th anniversary of the campaign for St Leonards Hospital, entitled 1980s People Power, at Hackney Museum on Thursday 4 May, from 6-7.30pm. This process can be a continuous cycle. Delivering the Small Business Commissioner service, Running a pre-discovery to help unlock funding, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Work will start on refurbished play areas in four Hackney parks later this year - after the Councils Cabinet approved funding for new swings, slides, roundabouts and adventure play in Hackney Downs, Clapton Common, Stonebridge Gardens and Well Street. People should still contact us immediately if they have a leak or any other potential emergency repairs issue so it can be dealt with quickly. All rights reserved. The Council has apologised for the accumulation of the repairs which developed as it was only able to provide emergency repairs across its properties during periods throughout the pandemic. Send an email to [email protected] with information or call 0208 356 4866 and we can investigate and work with you to get the issue resolved. Clearing the backlog of housing repairs that built up during the pandemic is a big step forward on our journey to delivering the fully responsive, visible and effective repairs service our tenants and leaseholders want and need. It can affect roofs, doors, ceilings and walls and unlike rising damp, can happen at any level, cold bridging is where due to the design of the building there are specific cold spots created, for example a concrete floor extends out to an external concrete balcony, Monday, Tuesday, Thursday, Friday 9am to 5pm (telephone), You can call outside office hours to report emergency repairs. The council's repair service achieved an overall satisfaction of 68.3% in July 2022 compared to 58.5% in June 2022 and 56.9% in May 2022. Ewelina, former Head of New Build Property Management at Hackney council, talks about dxw's work to build a new online system for housing repairs, and how it supports the council's ambitions for social housing. The campaign was organised by Hackney Health Emergency, and supported by local trade unions, the London Borough of Hackney, political parties, the Community Health Council and residents. As part of this we have made a commitment that plumber will visit all leaks reported in our council homes across the borough by at least the end of the following day. Answer to selected security question. This only appears at ground level and is usually seen by a damp patch above the skirting board, penetrating damp is generally caused by a problem with the building, allowing rain water to penetrate through into the home. We are one of Londons largest social landlords and we are committed to delivering a first class repairs service to everyone living in one of our more than 30,000 homes. But dont paint or wallpaper over this paint as that makes it ineffective. Report a Repair is for social housing residents in Hackney to report repairs they need on their homes. Damp can cause mould on walls, furniture and on clothes stored in cupboards. This page is for general complaints about Council services. 0113 212 0687 Help us move to a circular economy by reusing, sharing or trading items you no longer want or need. By adopting a continuous improvement approach, dxw and Hackney Council have been able to quickly, and guided by user needs, make some significant enhancements to Report a Repair that can be built on in the future. The event is free to attend and open to all. Please contact the repairs department on 020 8356 3691 for required repairs" Business Analysis and Complaints Team Address Hackney Town Hall Mare Street Hackney E8 1EA Telephone 020 8356 3770 Email [email protected] Opening times Mon to Fri: 9am - 5pm Save money, stay hydrated and prevent plastic pollution at the source by using the free Refill app, or look for the Refill droplet in shop windows. If youd give it to a friend, you can bring it? In such cases, the usualcomplaints procedurewill be followed, butthere are also separate processes governing these issues which may include the involvement of human resourcesand a review by our code of conduct officers. With over 90 Refill stations in Hackney, refilling your water bottle for free has never been easier. The officer investigating your complaint will provide you with as much information as allowed but this will be dependent on the nature of the complaint and will be considered on a case by case basis. . Some schools will close, while others could remain open to particular groups, school years or vulnerable pupils. The general provisions of the complaints procedure will apply;however, please state that your complaint is being made under the fluency duty. "@DaiaidDai @OCONNOR_KJ @mayorofhackney Hi. We operate a 24 hour response timescale for heating and hot water breakdown repairs between 1 November to 30 April. Select a security question. Report repair see https://t.co/KvlP0BGD2c https://t.co/mrKNVXr28L" / Twitter If you live in a privately rented property and are having issues with your landlord about tackling damp and mould contact us. We want to learn from our mistakes and so we can prevent similar problems in the future. The donation period for March 2023 is between 1 and 29 March 2023.
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