If the consumer has any further questions or concerns, please contact us via email at ************************************** or *************************** at **************. They would reference back to the information placed on the account where all contact information should be going back to that Escalations department. This credit will be removed from your account if your first weekly payment fails. Simply click on the product category Do not use these guys at all! Provide income and banking information. ***** and I had agreed that during the time period of me not having a job that no automatic payments would be taken from the account. They have more retailers but I wanted to name a few. At times, we may experience delays due to our partnership with the vendor responsible for confirming the return process. I told them it must be a scheduled pick up and they wont accept. Hundreds if not thousands of people fall for this! Choose from top brands like GE, Bosch, Samsung, Whirlpool & Dyson. They fill out the simple application to receive an instant decision and spending limit. The only communication I received from you all is when my account was sold which doesn't make sense because if you all could send that email why could no one reach out. Also, the signed agreement I have w them has no mention that as a Florida resident I am excluded from their promotion. Thank you for your inquiry. Typically, all special order items require extra production time. Very misleading and I feel taken advantage of . Horrendous company to deal with, completely regret it! Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. BBB is here to help. Having a limited amount of cash or credit does not mean that you need to miss out on something that your family needs or wants. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. That was ANOTHER lie. We had an agreement placed on the account where I was told that my contract was changed to the balance of $1,093.45 because of the communication being incorrect and ***** the escalation specialist working on this account. I want them to correct the errors they caused. Please send us your contact information in a private message or contact us on (855) 353-9289 and ask for the Customer Service or Billing Manager. They can return their product to FlexShopper any time after their initial term (typically one week). A total scam, I was declined but they still attempted to take money from my account, then told me I wasn't declined and that I had received the 4 tires I ordered lmao, then told me it was a tire agent issue, I called them & it was the exact same person who kept giving me bogus tracking numbers, fed ex literally told me that the place is a scam, I'm turning them into that scam guy from YouTube, I literally had to close my account to stop them from taking my money. Do not bother trying to make purchase from here. SAVE YOURSELF THE HASSEL.Update: I still would not recommend this company unless you read all the fine print. They pull out double payments, and no one can give you a straight answer. Best buy ships items immediately after being ordered when in stock, so Flexshopper doesn't place an order when you do with them, but tells you they do. I paid in full. You all broke your own protocol with this account and did not keep the consumer in mind. My card number was collected and I was told that $35 dollar payments would be arranged but nothing was deducted from my account. (833) 847-3463 Get a $25 Gift Card! I just learned the hard way. "What!" They refuse to provide updated information and also refuse to allow you to speak with a supervisor or provide their information for that matter in order to lodge a complaint at corporate. Customer Reviews are not used in the calculation of BBB Rating. In September lost job. Message to address your concerns. I sent them a police report as requested they said they couldnt accept it ! We hope this helps and happy shopping! We also reached out to the customer to provide this information. The billing department always listened to my concerns. WebContact Need Help? After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. I havent used flexshooppers online inventory but their are several stores that you can shop at including Walmart, Best Buy, and Overstock. Please please! So I made a Payment on my due date and then this company takes another payment 3 days after I make my payment, so I state why not apply the 2nd payment you took to this weeks payment customer service rep states IT DOESNT WORK THAT WAY, so the only way it works is that they can take my money twice and I have to wait 3-5 business days to get it back instead of you just applying it to my next payment since your the ones MAKING THE MISTAKE Unreal would I recommend this to anyone NOPE not at all. 4. We apologize for your recent experience at FlexShopper. Contact our Billing Department via phone at (855) 353-9289 press 1 and a representative will assist you in setting up those arrangements.. My account shows completed but once i contacted then 2 mysterious payments are now due. Monthly draft modifications require payment in advance. Cornelius, even yelled at me! She was not happy with the settlement amount and made that very clear on the phone. We use dedicated people and clever technology to safeguard our platform. They want me to go to the DMV and reissue license I my new address which is unnecessary since I just have to report it. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. You can reach our billing department at (855) 353-9289. (On the uploads is their site back on November 2022 but if you browse through web.archive.org it was there all 2022). They also call at least 5 times a day which is harassment. Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. Order some items, called, and requested a return. Applying won't affect customer's FICO score. 3. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However they won't change my address on my account. A letter is the first step towards arbitration. WebThe Cash Price may be higher than the cash price you would pay if you were to purchase I keep getting the run arounds about getting my refund. I keep trying to call customer service to cancel and NOBODY ANSWERS. FlexWallet lets you lease to own qualifying merchandise, including electronics, appliances and furniture, from any major retail store with your smartphone. Their interest rate is around 220%! I asked to speak with a supervisor for the agent I spoke with and was told their supervisors dont handle calls . They charged us several times in one week, but would not send us an itemized statement of the chargers (they always tell you to call - that's also the advice they give here in the responses). You must be 18 years or older and have a checking account with credible standing. FlexShoppers Top 9 Lease-to-Own Electronics in 2019, Rent-to-Own Products: Everything You Need to Know. I had to request the return 3 times before it was done and was told I would not get a refund bc I didn't request the return in time. From there, you'll make weekly, bi-weekly, or monthly payments for a year, and if everything is paid in full and on time, it's yours to keep for good. Went in this week to look at my account. 158 complaints closed in the last 12 months. Each time I placed the order for pickup, it would tell me it would be shipped instead of pickup. However, I have a lawyer on retainer and all my receipts sitting on ready. WebIf an item is eligible for special order fabric or colors, youll see that option available on the product page. 9 All lease-to-own decisions and rates and terms are subject to approval pursuant to underwriting criteria related to the applicants credit quality. The customer has no further obligations to **********************. I guess they will have to send someone to my house to pick it up. Delayed ship times and store pick-ups are not normal circumstance for our company. That documentation will expedite this resolution and bring closure to this incident. Unlike some of our competitors, we know our shoppers and what you are looking for when shopping rent-to-own products. 2022 FlexShopper LLC. They will not help you with any issues you might have regarding billing or shipping. Let us Tell You How. We appreciate your business and sorry to hear about the issue you are having. Our marketplace allows you to shop all of these categories and beyond. Check your shipping confirmation to find the unique tracking number assigned to your order. Like I told *** I would never wish this process on my worst enemy because it has been a living nightmare. All Rights Reserved.Terms of UsePrivacy PolicyInvestor Relations. This product was over $500 through the rent to on program, not able to use will have to purchase another one that have a manufactory warrant that will cover a least a year. (We usually use the term "Lease.") Once you accept the electroniclease agreement with one single click, you will have your products shipped directly to your door. Case in point, I just got off the phone with them. This person is basically asking if this company is legit and if all the negative comments are just hope you idiot. Hello Asia, We apologize for your recent experience at FlexShopper. And yes they often mess up payments and WILL NOT REVERSE FEES. The spending limit is the total Cash Price of the goods you can lease before tax and shipping. Still won't change the address. Dont thingking? Website says they will attempt to charge my "primary" payment method when a payment is due. I have restored your spending limit and you should be able to see this on your portal. We encourage the consumer to follow the provided instructions to ensure the prompt closure of their lease agreement and upon return, the customer will not be responsible for lease charges. Until recently my last two purchases became a problem. Not to mention they have off shore employees not located in the US that have no idea what there doing making matters worse. The agent said they would reach out to the dispute department to open my case no response after that call ! FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments. NEVER dealing with Flexshopper again after this is paid off! After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. Is this how they maximize profits by setting up their customers to rack up fees for payments options they didnt choose? At the time I paid it, there were 2 Flexshopper deductions from my bank account. If the consumer has any further questions or concerns, please do not hesitate to contact us at **************************************. Never again will I use them. Its going on 2 weeks since I was told a refund was requested. Gain trust and grow your business with customer reviews. I went to my bank for support by protocol they told me I had to work with the merchant and they are refusing to help still ! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. WebYour customers can lease with these quick and easy steps: Create a FlexShopper account with basic contact information. If you cannot pay, call them and they will tell you how to return the item. Rates and terms may also vary depending upon the state where you reside. Advertise easy weekly payments on your product pages, cart and checkout to attract customers. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. Please use our official support contact if this is in regards to order or billing questions. Complaint: 19593419I am rejecting this response because: To address the automatic payments being removed. If at any point you are struggling to make upcoming payments on your account, our dedicated customer service department can sometimes help. This is "bait and switch". Other than that, with full disclosures they have many options for low income buyers with bad credit. Flex Shopper was horrible. Their services saved my Christmas for my family. 2022 FlexShopper, LLC. This credit does not apply if you choose to exercise the 90 Days Same as Cash purchase option. They owed me 98.22, just imagine doing this to 1/2 of their customers. The transit time will vary by delivery address. It should be clearly displayed somewhere in the body of the email. WebLaunches the FlexShopper Payment modal where the customer may apply, get a The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. Most of us know the feeling of having to replace an electronic device, appliance, or piece of furniture, and not having the money saved up or credit available for it. WebFlexWallet lets you lease to own qualifying merchandise, including electronics, appliances If the consumer has any further questions or concerns, please do not hesitate to contact us at*************************************. All rights reserved. Then it showed iwas behind again.called in talked to a supervisor. After you meet all your payments for one year, the product belongs to you. Wed love the chance to earn back your trust and further investigate your feedback. This credit does not apply if you choose to exercise the 90 Days Same as Cash purchase option. NO HELP from both calls. Our rates vary from state to state as well so a year lease may not always mean double! I never received my game console, I reached out to them countless times they refused to stop the transaction from coming out of my account! You will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). Now customer complaints that payments were not automatically deducted but previously requested that automatic payments be removed. FlexShopper has furniture for every room in your house.
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