Bizarre things happening nowadays P.S. Nothing was made right. Not only that, monitoring and claiming refunds regularly help you receive better performance from shipping carriers which results in successful last mile deliveries. Where is my money?? How can you screw your processes up this badly? In case your flat or accommodation has a reception or gatekeeper, you should also check if your package were left there by the courier driver. Impossible to get Currys to exchange or do ANYTHING to help, Mobile phone I sent to Currys Carphone Warehouse for Trade-In returned with a broken screen, Post in Santander blocked my account and my daughters, Natuzzi Italia, Edinburgh - Leather Recliner Sofa Damaged on Delivery - Refused refund for faulty sofa, Post in Hermes parcels scandal continues - plus Times Radio interview audio file, Getting the runaround trying to get a refund for an order Currys cancelled, Currys cancelled my order and are withholding my money - help please, The UK Stands With Ukraine - 'Slava Ukraini'. One of the deliveries worth around 700 was not delivered but had been taken and signed for by someone. Generally, the tracking system shows the surname of the person who signed when the parcel was delivered. DPD has a compensation scheme which allows businesses to claim refunds in the case of events like delayed package, lost package and damaged package. My parcel was supposed to be delivered, but I was at work. The unique Ray ID for this page is: 7c0ea45f9e6241ce. This was then updated to it's at the Bham hub at 05.15 on the 16th and is on it's way to magherafelt followed by a further update at 07.18 saying there's a delay with your parcel at our hub. To access comparethemarket.com please complete the security check to prove you arehuman. 16th was only yesterday, we had someone on here before Christmas post their order seemed to be lost but all was sorted a few days later. Use your own judgment. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I would have preferred it if DPD just told me Hey mate we just hate you so we brought your dumb parcel to your stupid house then burned it in the middle of the shitty street you live in because that is what you deserve. Right now the seller has raised a signature dispute with DPD but I've been told this is a lengthy process. Copyright Reclaim the Right Ltd - reg: 05783665, Welcome to the National Consumer Service. Claims can be made only in the event of the loss or damage of a parcel. Its now day 10, the tracking number still doesn't work and we haven't heard anything from them. If after this investigation process, the courier company cannot find the box, they will declare it lost. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If you are unsure of your reference number this can be found on your confirmation email. The #1 subreddit for Brits and non-Brits to ask questions about life and culture in the United Kingdom. Spoiler: it didnt. I thought make it right was optimistic in the circumstances, and I was right to be skeptical. I'd imagine PCS can't do anything until DPD completes their investigation as the PC will be insured, and if found lost or missing DPD will be liable for it. The claims process with a courier for lost or damaged itmes can take quite a while. I find these situations totally bizarre ! Chat to us about your delivery 24/7. - In case you send a parcel that has a value of more than EUR 520,00, we recommend activating additional insurance. Twitter - Why you should open a Twitter account, Have we helped you today? The main issue started about a week later, when using the tracking number provided nothing showed up, not even DPD having received. I waited on Saturday for my delivery. Send brand-consistent shipping and order updates to your customers directly from your email marketing tools. Start auditing your shipping invoices, recovering refunds and getting insightful carrier performance reports. You will need to provide them with every detail and documentation required so that the losses could be estimated and recovered at a later stage, if applicable. Was I surprised to receive an email after it'd driven off saying my parcel had been delivered! We invite users to post interesting questions about the UK that create informative, good to read, insightful, helpful, or light-hearted discussions. And waited. unclebulgaria67 posted a post in a topic, April 9, JFG posted a topic in High Street Stores, March 23, 45002 posted a topic in Telecoms - mobile or fixed, February 26, 2022, BankFodder posted a post in a topic, December 18, 2021, By After opening the email I can see an attached image of my product in the general waste bin! Just give them some details and as much evidence as . Please help the CAG. DPDs make it right complaints procedure vomited a digital error back into my inbox and then nothing else happened. This company is responsible for the loss or damage of parcels that are in the companys custody. Please prove you are human by selecting the. I get ya, a few days won't be so bad as long as it's not a process that's gonna take weeks. Long story short, I purchased a smart watch for 150 on Saturday night with next day delivery. If you had paid by credit card or by debit card, it would be much more straightforward. For DHL Pckchen International, no liability is offered for damage or loss. Cookie Notice Hi, So on the 27th of December we sent a coffee machine to sage for repairs. When I dropped the parcel off the shop keeper gave me a slip with a dpd reference number on it and the barcode which was on the same slip was stuck on the box and then scanned. DPD Missing package I ordered some stuff online for my new PC from various sellers online. Problem with utilities company or phone/broadband? The really annoying thing about this case is that DPD delivered a separate package from a different seller and have the same signature/initials for this (which we got fine). Heres a tip: dont lose your customers money! We're here for you! Why don't you change your profile picture?? DPD have lost my parcel! Make it right for DPD is a web form that throws an error. Yeah I am at work still, sorry. You arent going to lose money. Our site uses cookies to give you the best experience on our website. The call center lady went back and forth for a while about the five pounds but eventually told me the best she could do was re-arrange delivery for the next Saturday. https://t.co/M3gkeQAvsO, Debt assignment, LBA and charge - legal query. The sender will request for an investigation of your package. 1 You need to do this within 14 days of delivery if there is damage to all or part of the parcel, or part of it has been lost. For example, the courier might mark the parcel as delivered before the customer receives it. A missing or lost parcel will only be declared as such after they make an investigation, and look for it in their depots. Some would say theft charges should have been pressed. In that case, it's best to contact the sender of the parcel. If you want the smartwatch badly then by another if you have the money and this time use your credit card or debit card and then you stand a better chance of getting a chargeback from your bank. hi, i had a delivery from GAME.co.uk via DPD yesterday, the package got delivered and signed for at 4pm by my neighbour. What Does the Payment Cash on Delivery Means and How Does It Work? Heres a tip, dont promise a phone call and a delivery and then do the opposite. Sad to see so many posts with similar issues as me! I've got in touch which pc specialist to ask for a refund so i can go and buy with a competitor who hopefully won't lose a 2k order so easily and will maybe get in touch with me to let me know what's going on if that ever where to happen. Please enter the email address you used to book the parcel and the DPD reference number. - If your parcel is past its expected delivery date, you can contact us to open an enquiry. One of the deliveries worth around 700 was not delivered but had been taken and signed for by someone. Further edit- This has become quite inconvenient now. Sometimes, the information on the tracking system might be inaccurate. All attribution rights and moral rights in my copyright work are asserted. Call us. Sony TV faulty within a year, who is responsible. The tracking system is updated every time your parcel arrives at a different depot or whenever some difficulties appear during the delivery. - To start the enquiry process,click hereand enter the details of your parcel, then follow the on-screen instructions. Later, the department will check whether the customer is entitled to compensation based on their Terms and Conditions. UK; Europe & International; DPD Pickup; Service - Latest; Air Transport Surcharge; Delivery . Hello all! I paid for PCS to deliver me a PC which they haven't, it has gone missing and the fact alone that it's missing and unaccounted for leaves me not to trust the product and entitled to a refund, hopefully anyway. ESSENTIAL:: Read our Customer Services Guide!!! F feargal Member Feb 17, 2021 #4 I used PayPal for the transaction if that matters. Guess I'll see tomorrow, fingers crossed! Not only should that be frowned upon for obvious reasons, we're currently experiencing 50mph winds with wheelie bins acting like kites. How it works? We are business clients spending 300 monthly for 2 lines only. I don't mind you being blunt, clearly I'm frustrated when giving my views and yeah it's only been 1 day. DPD delivered my parcel next door, they said they have lost it. We then managed to drop it off at another shop 30 minutes away, they too were reluctant to take it. The driver was sacked. Maybe it's some rare cases and I'm being unfair but I can only describe my experience. Enter your DPD reference: How Can We Help? In case you live in a shared house, apartment, or close to other homes, you should check whether the courier delivered your parcel to the neighbours or housemates. A missing or lost parcel will only be declared as such after they make an investigation, and look for it in their depots. New comments cannot be posted and votes cannot be cast. Claiming DPD compensations regularly can help your business to easily save up to 20% on your overall shipping spend. The Terms and Conditions of the company will give you more details of what you can or cannot do. Most 'lost' items are either misaddressed and go to the wrong house, or have an address on that doesn't exist or is completely undecipherable. I submitted the form, it sent an email. If you need to add something to this thread then, That way you will attract more attention to your story and get more visitors and morehelp. After you forward all the necessary information to the company, an investigation process will start. Editor, Marcus Herbert, https://forums.moneysavingexpert.com/discussion/comment/77797580#Comment_77797580. https://t.co/dGbGHnlt0D, Redundancy help please. An absolute embarrassment. type your name ONLY Anyway, raise a PayPal dispute today but don't hold your breath and start taking the other action which I have suggested. Thanks, The Boards Team. Of course I wanted to complain! By turning directly to the courier company that carried out the service, you might be able to receive an estimated time for resolution. Save up to 20% on your shipping invoice through automated refund claims with LateShipment.com's parcel audit software. Beware of homophones! I was informed that if they found it in time, I could get my parcel on the coming Saturday 10 September! Warning: I use dictation software. Critical insights to drive informed choices, Create outstanding post-purchase experiences, Flexibility to define return rules & conditions. I called DPD the following Monday 4 September and they promised to launch an investigation! How about reassuring me that you havent lost my five pounds, will refund it since the delivery obviously hasnt happened as it should have done, and will give my the very best complimentary delivery service when my parcel finally comes back to your depot? Come 1pm on the 20th, I get home and notice an email saying my delivery was here, checking the porch there was nothing to be seen. The reason I said gladiator pc was because I used them before and their customer service was fantastic. I'm frustrated that I was told someone would get back in touch with me today to give me an update which they did not. If the PC is lost. Enter your parcel details hereto find your estimated time of delivery. Seek advice of a qualified insured professional if you have any doubts. The fastest way to contact DPD. I phoned Dpd earlier today 10am approx, they said the package is missing and offered nothing other than saying this and to contact PCSpecialist. It's out of warranty so we had choice of either shipping it to them or them sending out an engineer to repair, the latter being more expensive so we chose to ship it. I do get that a parcel company could lose a parcel. It is essential to be aware that the claim procedure depends on the Terms and Conditions of the company that provided you with the service. Call our Customer Service team on. So I popped out only to find there was no parcel! DziiRe Get actionable reports on your shipping including service type distribution, carrier distribution and more to make smart shipping decisions. Alternatively sign in to your account or register with us if you haven't already (make sure you use the same email address you used to book the parcel). No, only the shipper can request a refund claim. The reason I said a competitor was because I used them before and their customer service was fantastic. I'm just looking for some advice from people with maybe similar experiences. I sincerely hope it doesn't of course, but: You must log in or register to reply here. As so many right minded people do in this day and age, I went to Twitter to rant about the poor service I have suffered, hoping the spotlight of publicity would spur DPD into action.
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